Acai by Capella Flavors is a rich and fruity flavor extract that captures the essence of the popular Brazilian superfruit. The taste profile is a harmonious blend of sweet and tart notes, with a subtle earthy undertone that adds depth to the overall flavor profile. It has a deep berry flavor that is both refreshing and indulgent, making it a versatile choice for a variety of culinary applications.In terms of recommended usage percentage, it is suggested to start with a low concentration of around 1-3% when using Acai in culinary recipes. This will allow the flavor to be present without overpowering other ingredients. Depending on personal preference and the complexity of the dish, the percentage can be adjusted upwards to achieve a more pronounced Acai flavor.Overall, Acai by Capella Flavors is a versatile and delicious extract that can enhance the taste of desserts, beverages, and other culinary creations with its vibrant and balanced flavor profile.
At FLVRS, we offer fast, discreet shipping. Orders placed before 14:00 (Eastern European Time GMT+3) typically ship the same day.
In some cases, processing may take up to 3 business days. Backordered items will ship as soon as they are available.
We use DHL to deliver within China. Shipping rates and delivery estimates are calculated at checkout.
Free shipping on orders over US$1,025.00 within China.
If the lowest shipping cost exceeds US$15.00, we cover up to US$15.00, and you pay the rest. This is called Reduced Shipping.
Overstock items do not count toward the threshold. Some items may be excluded due to size/weight.
Free shipping methods may be untracked and uninsured.
Orders are processed 7 days a week (excluding holidays). Orders placed before 14:00 (Eastern European Time GMT+3) usually ship the same day.
Tracking numbers are sent via email once shipping labels are generated. Weekend orders ship the next business day.
Most carriers do not deliver on weekends or holidays.
We use DHL to deliver to China.
Tracking is emailed once your order ships. If not received, check your spam folder.
You can also access tracking details in My Account.
All tracked packages are insured up to US$100.00.
Free shipping methods are not insured.
We ship internationally from Canada and Europe. Import duties, taxes, and brokerage fees may apply.
Refused shipments due to unpaid customs charges are non-refundable.
Contact us before the order is shipped to make changes or cancel. After shipping, returns are required for refunds (shipping is non-refundable).
Due to custom production, e-liquids cannot be canceled or refunded once created.
We want every customer to feel confident in the quality of our food flavoring products. Due to health and safety regulations, all flavor concentrates and consumable products are final sale and cannot be returned or exchanged once opened or if the seal is broken.
If you receive a product that is defective, damaged during shipping, or arrives in unopened, factory-sealed packaging with a manufacturing defect, you're eligible to return it within 14 days of delivery. Please make sure to inspect all items as soon as they arrive.
If your order arrives damaged, leaking, contaminated, or with a visible manufacturing defect in unopened packaging, please notify us within 48 hours of delivery at hello@flvrs.com.
To process a claim for defective products, we may require:
Once verified, we'll provide a replacement or issue store credit at our discretion.
Non-consumable items such as bottles, measuring tools, scales, and mixing equipment may be returned within 14 days of delivery if they are defective or damaged. Items must be unused, in their original packaging, and include all components.
What's Not Covered:
To request a return authorization for non-consumable items, visit our RMA Request Page.
If your order is missing items or includes something you didn't order, please contact us within 48 hours of delivery at hello@flvrs.com. Once we verify the issue, we'll provide a prepaid return label for any incorrect items and ship the correct ones at no additional cost. Please note that if the original items are not returned within 14 days, we reserve the right to charge your original payment method for the full value of the unreturned products.
All approved returns of non-consumable items are subject to a 10% restocking fee. Packages returned to us due to failed delivery, incorrect address, or refusal are also subject to this fee plus all shipping costs incurred. Returns must be in factory-sealed, unopened condition. Opened, incomplete, or used items will not be eligible for credit and will be returned to you at your expense.
Defective non-consumable items within the 14-day return window are eligible for exchange and will be replaced with the exact same item. If the original product has been discontinued or is no longer available, we'll provide a comparable alternative at our discretion. Exchanges are strictly one-for-one replacements – refunds or store credit will not be issued for exchanges.
Refunds for approved returns are issued only to the original payment method used at checkout. Orders paid by cash , or debit are not eligible for direct refunds and will instead receive store credit in the form of reward points. Once returned items are received and inspected, please allow up to 7 business days for processing. Depending on your financial institution, it may take one full billing cycle for the refund to appear on your statement. When applicable, reward points will be added to your account and can be used both online and in-store. Please note that original shipping fees incurred by FLVRS are non-refundable unless the return is due to our error. International shipping fees are always non-refundable.
If an item you purchased goes on sale within 30 days of your order, we've got you covered. Simply contact us, and we'll issue the difference as store credit. This guarantee ensures that you're never penalized for shopping early – just another way we stand behind our pricing and reward our customers for their loyalty.
All clearance, overstock, final sale, or "as-is" items are strictly non-returnable and are not eligible for refund or exchange under any circumstances. Additionally, we do not accept returns on consumable products such as flavor concentrates, mixing bases, or opened bottles. Any product showing signs of contamination, improper storage, or general use will also be ineligible for return. These conditions are non-negotiable and strictly enforced to maintain product integrity and food safety standards.
Before returning any product, you must obtain a valid Return Merchandise Authorization (RMA) number. This helps us track and process your return efficiently. To request an RMA, simply visit https://www.flvrs.com/cn/rma and complete the short form. Returns sent without an approved RMA may be delayed or rejected.
After your Return Merchandise Authorization (RMA) is approved, you must return the item(s) within 30 days. Be sure to include a copy of your RMA approval email inside the package to avoid delays. All items must be packaged securely, and we strongly recommend using a shipping method that includes both tracking and insurance. Please note that FLVRS Inc is not responsible for any lost or damaged packages during transit.
The return address will be provided in your RMA approval email.
If you have questions about our return policy or need assistance with an order issue, please contact us:
Email: hello@flvrs.com
Response Time: Within 24-48 hours
Please include your order number and a detailed description of the issue when contacting us.
